Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or refund within 30 days of receiving your order.

Return Conditions:

• Items must be unused and in original packaging
• Proof of purchase (order number) is required
• Certain items (e.g., personal use items, customized products) are non-returnable

Return Process:

1. Contact us at our support email
2. Provide your order number and reason for return (photos if applicable)
3. We will provide the return address after approval
4. Refund will be processed within 3–5 business days after receiving the item

Refund Method:

• Refunds will be issued to the original payment method
• Processing time may take 5–10 business days depending on your bank

Shipping Costs:

• Defective or incorrect items: we cover return shipping
• Non-defective items: customer is responsible for return shipping